Director of Social Work - Hospice - Full Benefits

Location US-NE-Lincoln
Posted Date 5 months ago(11/6/2020 12:50 PM)
Regular Full-Time
Work Hours
Hours Per Week


TABITHA’S PURPOSE:  We empower people to live joyfully, age gratefully.



The Director of Psychosocial Services is responsible for supervising licensed and support field TEAMembers and directing psychosocial program services, the volunteer program, Spiritual Care Coordinators, and bereavement services.  This TEAMember works in collaboration with the Interdisciplinary team to meet the emotional and psychosocial needs of clients and families.  This position is responsible for maintaining clinical and supervisory records in compliance with state licensure, federal standards and corporate policies.  This position is vitally important to Tabitha’s ability to meet the goal of providing optimum care to Tabitha’s Seniors/residents/clients (hereinafter, “Seniors/clients).  This TEAMember strives to uphold Tabitha’s LIVE2Care culture and actively embraces Tabitha’s Core Values.  As a result, the TEAMember supports Tabitha goals related to dignity, respect, independence, competence, autonomy, personal comfort, safety and security of Seniors/clients.  In addition, the TEAMember contributes to the success of Tabitha through ongoing collaboration with TEAMembers, management, volunteers and others in the organization.



  1. Directs all daily Senior/client social service operations including providing direct oversight of the establishment and implementation of social service policies.
  2. Ensures compliance with all state, federal, and ACHC social service regulatory requirements and the Social Work Practice Act.
  3. Directs the implementation of improved work methods and procedures to ensure social services are delivered in accordance with policy.
  4. Ensures seamless home care service delivery by providing direct oversights of coordination of care with other clinical service providers.
  5. Ensures the timely and adequate delivery of Hospice Counseling services to Seniors/clients.
  6. Supervises the assessment, planning, implementation, and evaluation of social service clinical care by members of the social work team.
  7. Provides oversight and coordinates medical social services and activities including psychosocial, bereavement care, hospice counseling and case coordination. Ensures timely delivery of these services and may make team assignments.
  8. Assures proper documentation of social services in clinical records in compliance with state, federal, and ACHC standards. Problem solves computer documentation issues.
  9. Works cooperatively with Volunteers and Spiritual support as needed.
  10. Actively participates as an Interdisciplinary team member, offering insight and suggestions for care plan updates for Seniors/clients.
  11. Contributes to continuity of care and effective communication between Senior/client/family, Hospice TEAMembers, Home Health Agencies, Inpatient Facilities, Ancillary Services, and Physicians.
  12. Receives and processes direct referrals for Hospice Services as assigned.
  13. Supports and interprets Tabitha Hospice and departmental philosophy and objectives.
  14. Monitors, coordinates, and evaluates Senior/client care given by assigned clinicians.
  15. Participates in Senior/Client development activities such as community presentations, office calls and marketing presentations.
  16. Demonstrates leadership skills.
  17. Hires and supervises licensed TEAMembers in Lincoln and in regional offices as assigned.
  18. Ensures assigned visiting TEAMembers follow federal/state/other third party payers’ regulations regarding Senior/client care as well as policies and procedures of Tabitha Health Care as designated.
  19. Coordinates and provides computer training to hospice clinicians as assigned.
  20. Approves Hospice purchases, invoices, TEAMember time sheets, and mileage in assigned regions.
  21. Provides administrative on call on a rotating basis.
  22. Performs social work and bereavement duties as assigned.
  23. Adheres to the clients Hospice Bill of Rights.
  24. Assists with new TEAMember orientation and with coordination of students as assigned.
  25. Informs the Administrator of any problems or circumstances, which may compromise the integrity of Tabitha Health Care Services.
  26. Demonstrates and promotes communication skills.
  27. Participates in organizational and departmental goals and performance improvement activities.
  28. Assists in maintaining Tabitha's positive image in the community.
  29. Assures delivery of optimum service by following assigned schedules.
  30. Fosters and maintains an effective working relationship with TEAMembers, managers, vendors, and others who contribute to the success of Tabitha. Acts as a representative of Tabitha—being professional at all times.  This TEAMember identifies and studies problems and needs, develops solutions, and implements solutions to assist in providing outstanding service to each TEAMember and department at Tabitha.  Maintains courteous relationship with TEAMembers of management, direct reports, peers, TEAMembers of other departments and volunteers, providing leadership, support and assistance as needed to ensure achievement of departmental and corporate goals.  Volunteers to assist others and seeks opportunities to serve Tabitha. Ensures that all direct reports do so as well.
  31. Prioritizes work load to ensure that all essential functions are addressed effectively, making appropriate adjustments throughout each shift and each work week to meet changing and/or competing priorities when necessary. Utilizes strength and stamina to carry out all essential functions safely and effectively.
  32. Uses good judgement, discretion and integrity to review, research and resolve problems or complaints in area of expertise.
  33. Assures reports of all broken and malfunctioning equipment are made in a timely manner.
  34. Follows disaster plans and uses strength and agility during participation in preparedness drills and actual emergencies. Maintains a safe work environment.   Assures that all direct reports do so as well.
  35. Complies with HIPAA regulations regarding privacy by insuring that Protected Health Information (PHI) is safeguarded at all times. In addition, maintains a high level of confidentiality regarding any matter pertaining to any Tabitha Seniors/clients, as well as Tabitha TEAMembers and TEAMember records.  Takes steps to ensure that all direct reports do so as well. 
  36. Makes good decisions that contribute to the well-being of the Hospice department, the success of Tabitha TEAMembers, and the achievement of Tabitha objectives. Make decision regarding matters of importance, including decisions regarding complex issues that have been elevated by direct reports.
  37. Prepares for, participates in and/or conducts meetings, both on a departmental level and on a company level. Participates in and/or conducts educational in-services as well as formal and informal training sessions for TEAMembers. Ensures that all direct reports attend and participate in such meetings.
  38. Completes required training and in-services promptly. Attends and participates in continuing education programs designed to keep abreast of changes in the profession, as well as to maintain current license. Demonstrates understanding of the course content and implements training in daily activities. Takes steps to ensure that all direct reports do so as well.
  39. Is a role model for TEAMembers by maintaining an exemplary record of attendance and punctuality as defined by Tabitha’s policy pertaining to attendance and punctuality. Records all time worked accurately and consistently using the timekeeping method provided by Tabitha.  Ensures that all direct reports meet Tabitha standards in this area as well.
  40. Consistently uses strength, agility and good body mechanics when performing essential functions, develops, implement and follows appropriate safety and infection control policies and procedures of Tabitha and/or community and regulatory agencies. Ensures that all direct reports do so as well.
  41. Complies with Tabitha policies and procedures as published by Tabitha and which may be modified at Tabitha’s discretion. Contributes to quality assurance and performance improvement activities by identifying instances of non-compliance and taking appropriate action, including reporting violations of Tabitha policy or regulations as appropriate.  Ensures that all direct reports do so as well.
  42. Controls preventable TEAMember turnover related to supervisory responsibilities.
  43. Follows Tabitha protocol for submission of completed documentation as it pertains to TEAMember time records, performance evaluation, performance improvement, attendance records, etc. with particular attention to accuracy and timeliness.
  44. Carefully and consistently ensures that department protocol is followed regarding documentation pertaining to on-boarding, transfers and terminations. This includes completing TEAMember change forms promptly so that equipment can be issued, badges can be created, orientation can begin, and paychecks can be prepared.  Ensures that direct reports do so as well.     
  45. Behaves as a leader, fostering staff satisfaction through effective and consistent leadership. Establishes courteous relationships with TEAMembers, listens to staff concerns, takes appropriate action, communicates expectations, holds TEAMembers accountable, and manages consistently, identifying and removing barriers to TEAMember success.  Contributes to the success of Tabitha employees by coaching, developing, encouraging, nurturing, mentoring, challenging, and setting an example for direct reports.  This will include working with TEAMembers on correcting performance deficiencies, policy violations, or any other area of concern. 
  46. Responds appropriately to emergencies. Implements appropriate safety and disaster measures for the protection of Seniors/clients, visitors and TEAMembers. Ensures that all direct reports do so as well.
  47. Makes decisions regarding matters of importance. Acts with integrity and in the best interest of Tabitha. Business relationships are conducted in the best interest of Tabitha, free of gifts, cash inducements, gratuities, favors, or other perceived improper inducements.
  48. Willingly takes on additional duties and/or assignments, assisting with projects and responding to requests as assigned or as necessary.


Core Values
As a member of the Tabitha team, I will…



…extend unwavering Christian compassion



…build relationships rooted in love, because love matters



…identify, clarify and anticipate needs to exceed expectations



…create an atmosphere of teamwork



…nurture an environment of innovation and growth



…demonstrate confidence, boldness and determination



…devote our time, talent and treasures



…recognize and encourage all accomplishments big and small


COMMUNICATION: Must be able to speak, read, write, and understand the English language including medical terminology related to the job.  Sufficient fluency to be able to understand and follow written and verbal instructions, provide instruction to others, read and understand a plan of care, policies, procedures or other similar documentation, interact successfully with Seniors/clients/caregivers, hold a conversation, conduct or participate in meetings, compose professional e-mails or other written communication, prepare legible, accurate and thorough documentation as required by the job and effectively interact with TEAMembers, customers, vendors, volunteers, managers and family members.  Ability to recognize and interpret non-verbal cues.  Ability to respond calmly and clearly to emergencies and emotional situations.   Ability to read a map and/or utilize a GPS system and/or follow instructions in order to find Senior/client home. 


WORKSITE CONDITIONS: Sometimes works indoors in a facility maintained by Tabitha that will typically be in good repair, clean, well ventilated and well lit.  Frequently works in Senior/client homes which will vary significantly as far as their state of repair.  Frequent exposure to dust, tobacco smoke, pets, insects, vermin, heat/steam (in bathrooms), disinfectants, allergens, infectious waste, communicable diseases, bodily fluids, blood borne pathogens, cleaning products, and personal care products.  Extensive driving between Hospice office and Senior/client homes.  Frequent exposure to road hazards, extremes in temperature, sun, wind, snow, ice, rain, various driving conditions which are subject to change without notice, unpaved roads, ice and snow covered sidewalks/steps/porches, houses that are too warm or too cold, houses that are not maintained in a sanitary condition, noise from Senior/client televisions/radios, phones.  Frequent interruptions and changes in priorities based on needs of Seniors/clients. Occasional exposure to hazardous chemicals.  Frequent interaction with Seniors/clients, TEAMembers, visitors, representatives of government agencies, etc. under all conditions and circumstances.  This will include exposure to Seniors/clients, family members and TEAMembers who may experience extremes in emotions.  Seniors/clients, in particular, may become agitated or combative.  Works beyond normal working hours and on weekends and holidays when assigned.  Is subject to extended hours or callback during emergency conditions or based upon needs of the organization.


PHYSICAL REQUIREMENTS:  Ability to drive vehicle from place to place, gain access to each Senior/client home and then safely perform the duties of the job while utilizing standard and specialized equipment, including but not limited to the equipment described below.  Physical stamina with the ability to perform duties while moving about one or more Senior/client homes for the entire shift with few opportunities to sit down and with little, or no, break between tasks.  Frequent periods of intense activity.   Ability to remain calm and work effectively when others (such as Seniors/clients, TEAMembers or family members) experience emotional extremes, up to and including Senior/clients who become combative.  Vision and hearing within normal limits (with or without correction).  Must have unrestricted lift/push/pull ability and pass a 25 - pound physical exam demonstrating strength and agility prior to employment and at Tabitha’s discretion.


EQUIPMENT USAGE: Standard and specialized equipment including but not limited to telephone, computer/laptop, and photocopier.


AGE REQUIREMENT:  At least age 18.

EDUCATION:  Graduate Masters from an accredited school of social work or licensed by the State of Nebraska as a Licensed Mental Health Practitioner (LMHP).      

EXPERIENCE:  One year of clinical experience appropriate to the counseling and case work needs of the terminally and/or medically ill required.  Home Health Care, Nursing Home, or Hospice experience preferred.  Training and experience in dealing with grief preferred.                  
CREDENTIALS:  Must be certified by the State of Nebraska as a master’s level social worker or licensed by the State of Nebraska as a LMHP.  CPR required.  License must be kept up to date at the expense of the TEAMember.  CPR certification must be kept up to date at the expense of the TEAMember.  Valid Nebraska Driver’s license (unless otherwise allowed by law) and a good driving record required.  Must possess auto insurance at or above Nebraska statutory requirements.




Tabitha Health Care Services is an equal employment opportunity employer and does not discriminate in employment on the basis of race, religion, color, national origin, citizenship, creed, gender, sexual orientation, age, veteran status, mental or physical disability, genetic information, or any other characteristic protected by federal, state, or local law.  This policy applies to all employment practices and decisions including recruitment, selection, hiring, training, transfer, promotion, compensation, benefits, and the termination of employment. 

 Furthermore, Tabitha Health Care Services will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship, safety, and/or health risk.  Please contact Tabitha Health Care Services Human Resources Department to request an accommodation.

 As a government contractor, the organization has adopted written Affirmative Action Plans for women and minorities, protected veterans and individuals with disabilities. These plans will be revised on an annual basis. Tabitha Health Care Services is committed to making a good-faith effort toward achieving the objectives of the Plans. Any employee who would like to review the Plans may do so by scheduling an appointment with the Human Resources Department during normal business hours.


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