TABITHA’S MISSION AND VISION: Motivated by Christian compassion, Tabitha delivers a continuum of exceptional and innovative Elder Care services that promote the dignity, independence and well-being of older adults. Tabitha’s love embraces a society where everyone is valued and empowered to live life to the fullest. Each Tabitha employee upholds the mission and standards of Tabitha.
The Telecommunications Operator is responsible for receiving and relaying internal and external calls and visitors for Tabitha TEAMembers and programs, monitoring the medical and weather alert systems as well as energy management, and performing a variety of clerical duties on a computer.
The Telecommunications Operator embraces all components of the job, fostering an environment that allows Tabitha to provide optimum care to Tabitha’s elders/residents/clients (hereinafter, “elders/clients”). This employee strives to uphold Tabitha’s LIVE2Care Culture and actively embraces Tabitha’s Core Values. As a result, the employee supports Tabitha goals related to dignity, respect, independence, competence, autonomy, personal comfort, safety and security of elders/clients. In addition, the employee contributes to the success of Tabitha through ongoing collaboration with, coworkers, management, volunteers and others in the organization.
For “on-call” Telecommunications Operator positions the employee must work at least one shift per month. If not scheduled, “on-call” status is no longer. As needed, position may require working weekends or one of more of Tabitha’s six (6) official holidays at time-and-a-half pay.
Tabitha’s Core Values
As a member of the Tabitha team, I will…
…extend unwavering Christian compassion
…build relationships rooted in love, because love matters
…identify, clarify and anticipate needs to exceed expectations
…create an atmosphere of teamwork
…nurture an environment of innovation and growth
…demonstrate confidence, boldness and determination
…devote our time, talent and treasures
…recognize and encourage all accomplishments big and small
COMMUNICATION: Must be able to speak, read, write, and understand the English language as well as terminology and jargon specific to the job. Sufficient fluency to be able to understand and follow written and verbal instructions, provide instructions to others, read and understand policies, procedures or other similar documentation, interact successfully with elders/clients/caregivers, hold a conversation, conduct or participate in meetings, compose professional e-mails or other written communication, prepare legible, accurate and thorough documentation as required by the job and effectively interact with coworkers, customers, vendors, volunteers, managers and family members. Ability to recognize and interpret non-verbal cues. Ability to respond calmly and clearly to emergencies and emotional situations.
WORKSITE CONDITIONS: Works indoors in a facility maintained by Tabitha that will typically be in good repair, clean, well ventilated and well lit. Work is performed in a standard office setting. Frequently seated at a desk, working at a computer for extended periods. Frequent exposure to interruptions and changes in priorities. Works beyond normal scheduled hours and on weekends and holidays when assigned. Is subject to extended hours or callback during emergency conditions or based upon needs of the organization.
PHYSICAL REQUIREMENTS: Ability to gain access to the work area and then safely perform the duties of the job while utilizing standard and specialized equipment, including but not limited to the equipment described below. Ability to move about the work area. Ability to do sedentary work at a computer and on the phone. Occasional need for physical strength or physical exertion (Occasionally lifting/carrying a box of mail for example). Vision and hearing within normal limits (with or without correction) Must have unrestricted lift/push/pull ability and pass a 25 - pound physical exam demonstrating strength and agility prior to employment and from time to time thereafter at Tabitha’s discretion.
EQUIPMENT USAGE: Standard and specialized equipment including Tabitha telephone system, intercom system, postage meter machine, copier, mobile radio, fax machine, and computer.
AGE REQUIREMENT: At least age 18.
EDUCATION: High School Diploma or equivalent required.
EXPERIENCE: Microsoft Office experience preferred. Multi-line and/or internet based phone experience preferred.
CREDENTIALS: Valid Nebraska Driver’s license (unless otherwise allowed by law) and a good driving record required. Must possess auto insurance at or above Nebraska statutory requirements.
STATEMENT OF EQUAL EMPLOYMENT OPPORTUNITY AND AFFIRMATIVE ACTION
Tabitha Health Care Services is an equal employment opportunity employer and does not discriminate in employment on the basis of race, religion, color, national origin, citizenship, creed, gender, sexual orientation, age, veteran status, mental or physical disability, genetic information, or any other characteristic protected by federal, state, or local law. This policy applies to all employment practices and decisions including recruitment, selection, hiring, training, transfer, promotion, compensation, benefits, and the termination of employment.
Furthermore, Tabitha Health Care Services will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship, safety, and/or health risk. Please contact Tabitha Health Care Services Human Resources Department to request an accommodation.
As a government contractor, the organization has adopted written Affirmative Action Plans for women and minorities, protected veterans and individuals with disabilities. These plans will be revised on an annual basis. Tabitha Health Care Services is committed to making a good-faith effort toward achieving the objectives of the Plans. Any employee who would like to review the Plans may do so by scheduling an appointment with the Human Resources Department during normal business hours.