Tabitha

Community Outreach Liaison (Lancaster Region)

US-NE-Lincoln
2 weeks ago(1/9/2018 12:03 PM)
ID
2018-5311
Type
Regular Full-Time
Hours Per Week
40
Shift
Day

Overview

TABITHA’S MISSION AND VISION: Motivated by Christian compassion, Tabitha delivers a continuum of exceptional and innovative Elder Care services that promote the dignity, independence and well-being of older adults. Tabitha’s love embraces a society where everyone is valued and empowered to live life to the fullest. Each Tabitha employee upholds the mission and standards of Tabitha.

Responsibilities

POSITION SUMMARY:

The Community Outreach Liaison position is primarily responsible for enhancing the relationships with individuals interested in senior living options by offering expertise and support to them through their entire journey with Tabitha. The position will work with the Chief Development Officer and as part of the Outreach team, to build strong relationships and promote Tabitha with identified internal and external stakeholders. This position is responsible for meeting specified monthly referral targets into its core service areas. Each of these areas is vitally important to Tabitha’s ability to meet the goal of providing optimum care to Tabitha’s elders/residents/clients (hereinafter, “elders/clients”). This employee strives to uphold Tabitha’s LIVE2Care Culture, and actively embraces Tabitha’s Core Values.   As a result, the employee supports Tabitha goals related to dignity, respect, independence, competence, autonomy, personal comfort, safety and security of elders/clients.   In addition, the employee contributes to the success of Tabitha through ongoing collaboration with coworkers, management, volunteers and others in the organization.

 

ESSENTIAL FUNCTIONS:

  1. Responsible for outwardly marketing Tabitha’s key services; including Tabitha Living Communities, Rehabilitation, Tabitha Home Health and Tabitha Hospice.
  2. Is the ‘point person’ for those seeking to learn more about senior living options, answering questions about individual needs and providing one-on-one personal service to simplify choices.
  3. Arranges and accompanies clients/families on tours both inside/outside of Tabitha communities.
  4. Creates long-term and short term plans and executes the strategy to meet referral number targets for each of Tabitha’s core service areas.
  5. Builds and maintains an active waiting list of individuals considering senior living options.
  6. On a monthly basis, tracks and reports relationship building activities focused on both individual and organizational relationships.
  7. Educates internal stakeholders throughout Tabitha’s Elder Care Continuum and educates external stakeholders in specified region.
  8. Builds relationships and maintain open lines of communication with key external referral sources in the Main Region, including: Physicians, ALFs, ILs and SNFs, Hospitals, and other referral sources.
  9. Schedules and conducts monthly presentations/conversations/luncheons for both internal and external stakeholders.
  10. Generates client leads from presentations and other focused activities.
  11. Builds relationships and maintain open lines of communication (i.e. offering education/presentations/luncheons) with key stakeholders throughout Tabitha’s Main Region, such as: Adult Child Influencers, Congregations/Pastors, Trust Officers, Estate Planning Attorneys.
  12. Participates as a member of the Tabitha Speaker’s Bureau, offering and conducting community presentations.
  13. Participates as a member of the Tabitha Church Relations committee, offering and conducting presentations as requested.
  14. Supports overall business development efforts in partnership with the Tabitha Marketing and Foundation teams.
  15. Represents Tabitha at community engagements, occasionally on nights and weekends.
  16. Performs other duties and special projects as assigned by the Chief Development Officer.
  17. Acts appropriately as a key member of the Tabitha Team, informing appropriate parties of problems or circumstances which may impact Tabitha, and maintaining confidentiality regarding such issues.
  18. Maintains a cooperative attitude with the other team members of Tabitha in achieving common objectives.
  19. Works independently in identifying and resolving issues, concerns and problems. Acquires subject matter expertise in the functions and activities of the department.
  20. Fosters and maintains an effective working relationship with coworkers, employees, managers, vendors and others who contribute to the success of Tabitha.
  21. Acts as a representative of Tabitha—being professional at all times. This employee identifies and studies problems and needs, develops solutions, and implements solutions to assist in providing outstanding service to each employee and department at Tabitha. Maintains courteous relationship with members of management, direct reports, peers, members of other departments and volunteers, providing leadership, support and assistance as needed to assure achievement of departmental and corporate goals. Volunteers to assist others and seeks opportunities to serve Tabitha. Assures that all direct reports do so as well.
  22. Prioritizes work load to assure that all essential functions are addressed effectively, making appropriate adjustments throughout each shift and each work week to meet changing and/or competing priorities when necessary. Utilizes strength and stamina to carry out all essential functions safely and effectively.
  23. Uses good judgement, discretion and integrity in the review, research and resolution of problems or complaints in area of expertise.  
  24. Assures reports of broken and malfunctioning equipment are made in a timely manner.
  25. Follows disaster plans and uses strength and agility during participation in preparedness drills and actual emergencies. Maintains a neat and orderly work environment.  Assures that all direct reports do so as well.
  26. Complies with HIPAA regulations regarding privacy by insuring that Protected Health Information (PHI) is safeguarded at all times. In addition, maintains a high level of confidentiality regarding any matter pertaining to any Tabitha elders/clients, as well as Tabitha employees and employee records. Assures that all direct reports do so as well.
  27. Makes good decisions that contribute to the well-being of the Corporate Administration department, the success of Tabitha employees, and the achievement of Tabitha objectives. Makes decision regarding matters of importance, including decisions regarding complex issues that have been elevated by direct reports.
  28. Prepares for, participates in and/or conducts meetings, both on a departmental level and on a company level. Participates in and/or conducts educational in-services as well as formal and informal training sessions for staff. Assures that all direct reports attend and participate in such meetings.
  29. Completes required training and in-services promptly. Attends and participates in continuing education programs designed to keep abreast of changes in the profession, as well as to maintain current license. Demonstrates understanding of the course content and implements training in daily activities. Assures that all direct reports do so as well.
  30. Is a role model for staff by maintaining an exemplary record of attendance and punctuality as defined by Tabitha’s policy pertaining to attendance and punctuality. Records all time worked accurately and consistently using the timekeeping method provided by Tabitha. Assures that all direct reports meet Tabitha standards in this area as well.
  31. Consistently uses strength, agility and good body mechanics when performing essential functions, develops, implement and follows appropriate safety and infection control policies and procedures of Tabitha and/or community and regulatory agencies. Assures that all direct reports do so as well.
  32. Complies with Tabitha policies and procedures as published by Tabitha and which may be modified at Tabitha’s discretion. Contributes to quality assurance and performance improvement activities by identifying instances of non-compliance and taking appropriate action, including reporting violations of Tabitha policy or regulations as appropriate. Assures that all direct reports do so as well.
  33. Controls preventable staff turnover related to supervisory responsibilities.
  34. Follows Tabitha protocol for submission of completed documentation as it pertains to employee time records, performance evaluation, performance improvement, attendance records, etc. with particular attention to accuracy and timeliness.
  35. Carefully and consistently ensures that department protocol is followed regarding documentation pertaining to on-boarding, transfers and terminations. This includes completing employee change forms promptly so that equipment can be issued, badges can be created, orientation can begin, and paychecks can be prepared. Assures that direct reports do so as well.    
  36. Behaves as a leader, fostering staff satisfaction through effective and consistent leadership. Establishes good relationships with staff, listens to staff concerns, takes appropriate action, communicates expectations, holds employees accountable, and manages consistently, identifying and removing barriers to employee success. Contributes to the success of Tabitha employees by coaching, developing, encouraging, nurturing, mentoring, challenging, and setting an example for direct reports. This will include working with employees on correcting performance deficiencies, policy violations, or any other area of concern.
  37. Responds appropriately to emergencies. Implements appropriate safety and disaster measures for the protection of residents, visitors and staff. Assures that all direct reports do so as well.
  38. Makes decisions regarding matters of importance. Acts with integrity and in the best interest of Tabitha.   Business relationships are conducted in the best interest of Tabitha, free of gifts, cash inducements, gratuities, favors, or other perceived improper inducements.
  39. Willingly takes on additional duties and/or assignments, assisting with projects and responding to requests as assigned or as necessary.

 

 Tabitha’s Core Values
As a member of the Tabitha team, I will…

CARE

…extend unwavering Christian compassion

CONNECT

…build relationships rooted in love, because love matters

CUSTOMER CENTRIC

…identify, clarify and anticipate needs to exceed expectations

COLLABORATE

…create an atmosphere of teamwork

CULTIVATE

…nurture an environment of innovation and growth

COURAGE

…demonstrate confidence, boldness and determination

COMMIT

…devote our time, talent and treasures

CELEBRATE

…recognize and encourage all accomplishments big and small

Qualifications

COMMUNICATION: Must be able to speak, read, write, and understand the English language as well as terminology and jargon specific to the job. Understands written and verbal instructions. Sufficient fluency to be able to train coworkers/employees, explain complex problems, hold a conversation, conduct or participate in meetings, compose professional e-mails or other written communication, complete documentation requirements of the job and interact with management, vendors, state officials, employees, peer coworkers, customers, volunteers and managers effectively. Ability to recognize and interpret non-verbal cues. Ability to respond calmly and clearly to emergencies and emotional situations. Able to communicate expectations with those he/she works with. Ability to work in a variety of software systems and perform complex mental tasks. Facilitates meetings as needed to keep employees informed of business and department changes. Participates in or leads meetings related to complex topics such as strategic concepts, and Tabitha goals. Conducts training for employees.

 

WORKSITE CONDITIONS: Works indoors in a facility maintained by Tabitha that will typically be in good repair, clean, well ventilated and well lit. Work is performed in a standard office setting. Works under daily and hourly deadlines, requiring uninterrupted periods of intense activity. Frequent exposure to interruptions and changes in priorities. Works beyond normal scheduled hours and on weekends and holidays when assigned. Is subject to extended hours or callback during emergency conditions or based upon needs of the organization. Subject to ever changing work priorities and multiple conflicting deadlines/goals.

 

PHYSICAL REQUIREMENTS: Ability to gain access to the work area and then safely perform the duties of the job while utilizing standard and specialized equipment, including but not limited to the equipment described below. Ability to move about the work area. Ability to work at a computer for hours at a time. Frequent periods of intense activity, but rare need for physical strength or physical exertion. Must have the ability to spot errors or to sense when data output contains an error. Vision and hearing within normal limits (with or without correction). Must have unrestricted lift/push/pull ability and pass a 25 - pound physical exam demonstrating strength and agility prior to employment and at Tabitha’s discretion.

 

EQUIPMENT USAGE: Standard and specialized equipment including laptop, PC, tablet, photocopier, scanner, fax machine, elevator, projector, telephone, and television.

AGE REQUIREMENT: At least age 18.

EDUCATION: Bachelor’s Degree in Marketing/Business or related field, or similar applicable experience.             

EXPERIENCE: Previous experience working in a marketing/outreach position in healthcare preferred.

                         Experience working in referral database/tracking software helpful.

                         Experience managing a client/customer portfolio desired.

                         Demonstrated ability to build and maintain community relationships.

 

CREDENTIALS: Valid Nebraska Driver’s license (unless otherwise allowed by law) and a good driving record required. Must possess auto insurance at or above Nebraska statutory requirements.

 

STATEMENT OF EQUAL EMPLOYMENT OPPORTUNITY AND AFFIRMATIVE ACTION

Tabitha Health Care Services is an equal employment opportunity employer and does not discriminate in employment on the basis of race, religion, color, national origin, citizenship, creed, gender, sexual orientation, age, veteran status, mental or physical disability, genetic information, or any other characteristic protected by federal, state, or local law.  This policy applies to all employment practices and decisions including recruitment, selection, hiring, training, transfer, promotion, compensation, benefits, and the termination of employment. 

 Furthermore, Tabitha Health Care Services will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship, safety, and/or health risk.  Please contact Tabitha Health Care Services Human Resources Department to request an accommodation.

 As a government contractor, the organization has adopted written Affirmative Action Plans for women and minorities, protected veterans and individuals with disabilities. These plans will be revised on an annual basis. Tabitha Health Care Services is committed to making a good-faith effort toward achieving the objectives of the Plans. Any employee who would like to review the Plans may do so by scheduling an appointment with the Human Resources Department during normal business hours.

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