Director of Volunteers & Customer Care (Activities)

3 weeks ago
Regular Full-Time
Hours Per Week


Motivated by Christian compassion, Tabitha delivers a continuum of exceptional and innovative Elder Care services that promote the dignity, independence and well-being of older adults.  Tabitha’s love embraces a society where everyone is valued and empowered to live life to the fullest.  Each Tabitha employee upholds the mission and standards of Tabitha.



This position is responsible for planning, developing, implementing and supervising recreational and therapeutic activity programs that provide stimulation or solace; promote each client’s self-respect, self-expression, personal responsibility, and choice.  This position is responsible for assuring the Life Enrichment program occurs within the context of each client’s comprehensive assessment and care plan and reflects each client’s individual needs. Additionally, this position is responsible for development, direction and supervision of the Volunteer Department and all volunteer programs at Tabitha Health Care Services (excluding hospice). It oversees and coordinates the operation of the Tabitha Gift Shop and the delivery of quality service, promoting good public relations, and for upholding the mission and standards of the organization.



  1. Plans, develops, organizes, implements, evaluates, and directs staff, programs and activities in accordance with current rules, regulations, standards, and guidelines.
  2. Directs and supervises volunteer program to meet the needs of Tabitha divisions and subsidiaries and assures compliance to federal/state regulations.
  3. Oversees daily operation of Tabitha’s Gift Shop. Responsible for ordering, staffing and general operation.
  4. Assures preliminary and comprehensive client assessments are developed, updated, and maintained according to program standards and state and federal regulations for each client.
  5. Develops, implements, and maintains an ongoing performance improvement program for programs.
  6. Participates and manages surveys by authorized government and accrediting agencies.
  7. Determines staffing needs of the programs
  8. Oversees the coordination of staff and volunteer recruitment, training, evaluation and scheduling.
  9. Ensures program personnel are performing work assignments in accordance with acceptable standards.
  10. Reviews complaints and grievances made or filed by clients, volunteers and staff and directs corrective action in collaboration with the Administrator.
  11. Provides Administrator with information relative to the program needs and the department’s ability to meet those needs.
  12. Assures equipment and supply inventories of the programs are adequate and safe.
  13. Identifies education needs and ensures staff competencies.
  14. Develops, implements, and maintains an effective orientation program that orients new employees and volunteers to the facilities, policies and procedures, and his/her job position and duties.
  15. Prepares and plans program budgets and submits to the Administrator for review, recommendations, and/or approval.
  16. Meets all budget expectations.
  17. Maintains confidentiality of all client information.
  18. Monitors staff to ensure all clients are treated fairly, and with kindness, dignity, and respect.
  19. Communicates effectively with clients, families, staff, and support services to achieve goals and meet service expectations.
  20. Maintains contact with appropriate community agencies, institutions and organizations to promote positive public relations and foster a strong department.
  21. Promotes Tabitha Volunteer programs through public speaking, workshops and seminars
  22. Composes and submits articles for use in Tabitha’s publications as requested.
  23. Compiles and analyzes statistical records of volunteer participation in Tabitha, Inc. programs and communicates these results to appropriate departments.
  24. Conducts surveys to evaluate effectiveness of programs.
  25. Develops appropriate recognition opportunities and assists in planning and implementing special recognition events
  26. Ensures program services are delivered in an environment that demonstrates honesty, integrity, compassion, and trust.
  27. Follows safety and infection control policies and procedures.
  28. Ensures staff follows safety and infection control policies and procedures.
  29. Attends service area and departmental meetings and training.
  30. Maintains a positive outlook toward employer and work responsibilities.
  31. Dresses and conducts self in an appropriate manner according to established procedures.
  32. Adapts to a changing work load and work environment.
  33. Organizes and prioritizes work to complete responsibilities according to plan within established time frames.
  34. Works assigned schedule with dependability.
  35. Maintains a good record of attendance and punctuality as defined by Tabitha’s policy pertaining to attendance and punctuality. Records all time worked accurately and consistently using the timekeeping method provided by Tabitha.
  36. Complies with Tabitha policies and procedures as published by Tabitha and which may be modified at Tabitha’s discretion. Contributes to quality assurance and performance improvement activities by identifying instances of non-compliance and taking appropriate action, including reporting violations of Tabitha policy or regulations as appropriate.
  37. Acts with integrity and in the best interest of Tabitha.  Business relationships are conducted in the best interest of Tabitha, free of gifts, cash inducements, gratuities, favors, or other improper inducements.
  38. Willingly takes on additional duties and/or assignments, assisting with projects and responding to requests as assigned or as necessary.



Core Values
As a member of the Tabitha team, I will…



…extend unwavering Christian compassion


…build relationships rooted in love, because love matters


…identify, clarify and anticipate needs to exceed expectations


…create an atmosphere of teamwork


…nurture an environment of innovation and growth


…demonstrate confidence, boldness and determination


…devote our time, talent and treasures


…recognize and encourage all accomplishments big and small



COMMUNICATION: Must be able to speak, read, write, and understand the English language including medical terminology related to the job.  Sufficient fluency to be able to understand and follow written and verbal instructions, provide instruction to others,   read and understand a plan of care, policies, procedures or other similar documentation, interact successfully with elders/clients/caregivers, hold a conversation, conduct or participate in meetings, compose professional e-mails or other written communication, prepare legible, accurate and thorough documentation as required by the job and effectively interact with coworkers, customers, vendors, volunteers, managers and family members.  Ability to recognize and interpret non-verbal cues.  Ability to respond calmly and clearly to emergencies and emotional situations.   Ability to read a map and/or utilize a GPS system and/or follow instructions in order to find elder/client home. 


WORKSITE CONDITIONS: Works indoors in a facility maintained by Tabitha that will typically be in good repair, clean, well ventilated and well lit.  Work is performed in a standard office setting.  Frequently seated at a desk, working at a computer for extended periods.  Works under daily and hourly deadlines, requiring uninterrupted periods of intense activity.  Frequent exposure to interruptions and changes in priorities. 


PHYSICAL REQUIREMENTSAbility to gain access to the work area and then safely perform the duties of the job while utilizing standard and specialized equipment, including but not limited to the equipment described below.  Ability to move about the work area.   Must have unrestricted lift/push/pull ability and pass a 25 - pound physical exam demonstrating strength and agility prior to employment and from time to time thereafter at Tabitha’s discretion.  


EQUIPMENT USAGE: Standard and continuous use of telephone, computer, copier, helium tank and calculator.

AGE REQUIREMENT: At least age 18

EDUCATION: Bachelor's degree in therapeutic recreation or related field, preferred

Assioate degree in therapeutic recreation or related field, preferred

EXPERIENCE: 2 years of full-time experience in a resident activities program in a health care setting, required.

1 year experience directing a resident activities program in a geriatric health care setting preferred.


CREDENTIALSQualified Therapeutic Recreation Specialist or Therapeutic Recreation Assistant preferred.



Tabitha Health Care Services is an equal employment opportunity employer and does not discriminate in employment on the basis of race, religion, color, national origin, citizenship, creed, gender, sexual orientation, age, veteran status, mental or physical disability, genetic information, or any other characteristic protected by federal, state, or local law.  This policy applies to all employment practices and decisions including recruitment, selection, hiring, training, transfer, promotion, compensation, benefits, and the termination of employment. 

 Furthermore, Tabitha Health Care Services will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship, safety, and/or health risk.  Please contact Tabitha Health Care Services Human Resources Department to request an accommodation.

 As a government contractor, the organization has adopted written Affirmative Action Plans for women and minorities, protected veterans and individuals with disabilities. These plans will be revised on an annual basis. Tabitha Health Care Services is committed to making a good-faith effort toward achieving the objectives of the Plans. Any employee who would like to review the Plans may do so by scheduling an appointment with the Human Resources Department during normal business hours.


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