Executive Director of Information Services

1 week ago
Regular Full-Time
Hours Per Week


TABITHA’S MISSION AND VISION:  Motivated by Christian compassion, Tabitha delivers a continuum of exceptional and innovative Elder Care services that promote the dignity, independence and well-being of older adults.  Tabitha’s love embraces a society where everyone is valued and empowered to live life to the fullest.  Each Tabitha employee upholds the mission and standards of Tabitha.



The Executive Director of Information Services provides leadership to the organization by overseeing matters pertaining to overall information services and technology practices of the organization.  This leader serves as a strategic partner to key Tabitha Leaders to position Tabitha for sustainable and successful future performance. This employee establishes, manages and administers the information systems with controls and standards to safeguard the organizations information and data.  The Director of Information Services develops and coordinates purchasing and configuring of technology-based equipment for all departments.  This position directs the information services team, including the Security and Network Administrator, Network Administrator, SQL Programmer, and Telecommunications Supervisor.  Each of these areas is vitally important to Tabitha’s ability to meet the goal of providing optimum care to Tabitha’s elders/residents/clients (hereinafter, “elders/clients”).  This employee strives to uphold Tabitha’s LIVE Culture, Crew Code of Conduct and actively embraces Tabitha’s Core Values.   As a result, the employee supports Tabitha goals related to dignity, respect, independence, competence, autonomy, personal comfort, safety and security of elders/clients.   In addition, the employee contributes to the success of Tabitha through ongoing collaboration with coworkers, management, volunteers and others in the organization.



  1. Provides strategic technology and information systems leadership and decision making on issues affecting Tabitha.
  2. Collaborates with CFO to direct overall information systems strategy and regularly evaluates organization’s effectiveness and performance based on past, current, and predicted future performance.
  3. Meets with Tabitha business unit administrators on a regular basis to ensure information systems are delivering optimal performance. Provides technology advice and knowledge to guide accountability and responsibility.
  4. Facilitates development, delivery and execution of disaster recovery plan in partnership with information services team.
  5. Provides oversight of all information services assets to ensure responsible maintenance and replacement of key equipment.
  6. Helps guide appropriate information services based decision making for business units, and provides expertise on best practices.
  7. In partnership with the CFO and members of the information services team, directs priority of initiatives and projects affecting Tabitha.
  8. Establishes and maintains credibility with the organization as an effective developer of solutions to information services challenges.
  9. Establishes systems and procedures to manage infrastructure, information, and data.
  10. Manages and maintains a close relationship with contracted service providers for evaluation and consultation.
  11. Develops and manages information services department budget, and manages Tabitha-wide information services capital budget priorities.
  12. Directs and manages purchasing of new and replacement information services equipment.
  13. Maintains a working knowledge of all management information systems and software programs and assures that documentation of all management information systems, is maintained and updated regularly.
  14. Develops and manages 3-5 year projections on information services priorities affecting Tabitha.
  15. Responsible for overall structure and functions related to the staff of the information services department.
  16. Regularly evaluates the Information Services department to determine level of service to both internal and external stakeholders.
  17. Evaluates and provides appropriate growth and development opportunities for individuals on the information services teams.
  18. Is a key stakeholder in all ‘Request for Proposal’ engagements related to technology and infrastructure.
  19. Serves on the Corporate Compliance team as the Tabitha Security Officer.
  20. Performs other duties and special projects as assigned by the Chief Financial Officer.
  21. Acts appropriately as a key member of management, informing appropriate parties of problems or circumstances which may impact Tabitha, and maintaining confidentiality regarding such issues.
  22. Maintains a cooperative attitude with the other administrators of Tabitha in achieving common objectives.
  23. Works independently in identifying and resolving issues, concerns and problems. Acquires subject matter expertise in the functions and activities of the department.
  24. Fosters and maintains an effective working relationship with coworkers, employees, managers, vendors and others who contribute to the success of Tabitha. Acts as a representative of Tabitha—being professional at all times.  This employee identifies and studies problems and needs, develops solutions, and implements solutions to assist in providing outstanding service to each employee and department at Tabitha.  Maintains courteous relationship with members of management, direct reports, peers, members of other departments and volunteers, providing leadership, support and assistance as needed to ensure achievement of departmental and corporate goals.  Volunteers to assist others and seeks opportunities to serve Tabitha. Ensures that all direct reports do so as well.
  25. Prioritizes work load to ensure that all essential functions are addressed effectively, making appropriate adjustments throughout each shift and each work week to meet changing and/or competing priorities when necessary. Utilizes strength and stamina to carry out all essential functions safely and effectively.
  26. Uses good judgement, discretion and integrity to review, research and resolve problems or complaints in area of expertise.
  27. Reports all broken and malfunctioning equipment immediately. Follows disaster plans and uses strength and agility during participation in preparedness drills and actual emergencies.  Maintains a neat and orderly work environment.   Assures that all direct reports do so as well.
  28. Complies with HIPAA regulations regarding privacy by insuring that Protected Health Information (PHI) is safeguarded at all times. In addition, maintains a high level of confidentiality regarding any matter pertaining to any Tabitha elders/clients, as well as Tabitha employees and employee records.  Takes steps to ensure that all direct reports do so as well. 
  29. Considers all factors and takes appropriate action, making good decisions that contribute to the welfare of the Corporate Administration department, the success of Tabitha employees, and the achievement of Tabitha objectives. Make decision regarding matters of importance, including decisions regarding complex issues that have been elevated by direct reports.
  30. Prepares for, participates in and/or conducts meetings, both on a departmental level and on a company level. Participates in and/or conducts educational in-services as well as formal and informal training sessions for staff. Ensures that all direct reports attend and participate in such meetings.
  31. Completes required training and in-services promptly. Attends and participates in continuing education programs designed to keep abreast of changes in the profession, as well as to maintain current license. Demonstrates understanding of the course content and implements training in daily activities. Takes steps to ensure that all direct reports do so as well.
  32. Is a role model for staff by maintaining an exemplary record of attendance and punctuality as defined by Tabitha’s policy pertaining to attendance/punctuality. Records all time worked accurately and consistently using the timekeeping method provided by Tabitha.  Ensures that all direct reports meet Tabitha standards in this area as well.
  33. Consistently uses strength, agility and good body mechanics when performing essential functions, develops, implement and follows appropriate safety and infection control policies and procedures of Tabitha and/or community and regulatory agencies. Ensures that all direct reports do so as well.
  34. Complies with Tabitha policies and procedures as published by Tabitha and which may be modified at Tabitha’s discretion. Contributes to quality assurance and performance improvement activities by identifying instances of non-compliance and taking appropriate action, including reporting violations of Tabitha policy or regulations as appropriate.  Ensures that all direct reports do so as well.
  35. Controls preventable staff turnover related to supervisory responsibilities.
  36. Follows Tabitha protocol for submission of completed documentation as it pertains to employee time records, performance evaluation, performance improvement, attendance records, etc. with particular attention to accuracy and timeliness.
  37. Carefully and consistently ensures that department protocol is followed regarding documentation pertaining to on-boarding, transfers and terminations. This includes completing employee change forms promptly so that equipment can be issued, badges can be created, orientation can begin, and paychecks can be prepared.  Ensures that direct reports do so as well.     
  38. Behaves as a leader, fostering staff satisfaction through effective and consistent leadership. Establishes good relationships with staff, listens to staff concerns, takes appropriate action, communicates expectations, holds employees accountable, and manages consistently, identifying and removing barriers to employee success.  Contributes to the success of Tabitha employees by coaching, developing, encouraging, nurturing, mentoring, challenging, and setting an example for direct reports.  This will include working with employees on correcting performance deficiencies, policy violations, or any other area of concern. 
  39. Responds appropriately to emergencies. Implements appropriate safety and disaster measures for the protection of residents, visitors and staff. Ensures that all direct reports do so as well.
  40. Makes decisions regarding matters of importance. Acts with integrity and in the best interest of Tabitha. Business relationships are conducted in the best interest of Tabitha, free of gifts, cash inducements, gratuities, favors, or other perceived improper inducements.
  41. Willingly takes on additional duties and/or assignments, assisting with projects and responding to requests as assigned or as necessary.



Core Values

As a member of the Tabitha team, I will…



…extend unwavering Christian compassion



…build relationships rooted in love, because love matters



…identify, clarify and anticipate needs to exceed expectations



…create an atmosphere of teamwork



…nurture an environment of innovation and growth



…demonstrate confidence, boldness and determination



…devote our time, talent and treasures



…recognize and encourage all accomplishments big and small


COMMUNICATION:  Must be able to speak, read, write, and understand the English language as well as terminology and jargon specific to the job. Understands written and verbal instructions. Sufficient fluency to be able to train coworkers/employees, explain complex problems to vendors, hold a conversation, conduct or participate in meetings, compose professional e-mails or other written communication, complete documentation requirements of the job and interact with management, vendors, state officials, employees, peer coworkers, customers, volunteers and managers effectively.  Ability to recognize and interpret non-verbal cues.  Ability to respond calmly and clearly to emergencies and emotional situations.  Able to communicate expectations with those he/she supervises, including the ability to conduct performance appraisals and establish performance improvement plans.  Ability to work in a variety of software systems and perform complex mental tasks.  Facilitates departmental meetings as needed to keep employees informed of business and department changes.  Participates in or leads meetings related to complex topics such as strategic concepts, and Tabitha goals.  Conducts training for employees. 

WORKSITE CONDITIONS: Works in a standard office setting in a facility maintained by Tabitha that will typically be in good repair, clean, well ventilated and well lit.  May be exposed to electrical shock when plugging and unplugging equipment or bumps, cuts and scrapes when installing or repairing equipment.  May have daily and/or hourly deadlines requiring periods of intense activity with possible interruptions and changes in priorities.  May occasionally work with managers and employees involving difficult issues that may become stressful.  May be required to work beyond normal scheduled hours and on weekends and holidays to meet deadlines.  Potentially subjected to extended hours or callback during emergency conditions based upon needs of the organization.


PHYSICAL REQUIREMENTS:  Ability to gain access to the work area and then safely perform the duties of the job while utilizing standard and specialized equipment, including but not limited to the equipment described below.  Ability to move about the work area.  Ability to work at a computer for hours at a time.  Frequent periods of intense activity, but rare need for physical strength or physical exertion. Must have the ability to spot errors or to sense when data output contains an error.  Vision and hearing within normal limits (with or without correction).  Must have unrestricted lift/push/pull ability and pass a 25 - pound physical exam demonstrating strength and agility prior to employment and at Tabitha’s discretion.       


EQUIPMENT USAGE: Standard and specialized equipment including laptop, PC, tablet, photocopier, scanner, fax machine, elevator, projector, telephone, and television. 


AGE REQUIREMENT:  At least age 18.


EDUCATION:  Bachelor’s Degree in Management Information Services or similar applicable experience.                 


EXPERIENCE:  Five years of experience in an applicable information service capacity preferred.

                          Working knowledge of information services systems required.


CREDENTIALS: Valid Nebraska Driver’s license (unless otherwise allowed by law) and a good driving record required.  Must possess auto insurance at or above Nebraska statutory requirements.



Tabitha Health Care Services is an equal employment opportunity employer and does not discriminate in employment on the basis of race, religion, color, national origin, citizenship, creed, gender, sexual orientation, age, veteran status, mental or physical disability, genetic information, or any other characteristic protected by federal, state, or local law.  This policy applies to all employment practices and decisions including recruitment, selection, hiring, training, transfer, promotion, compensation, benefits, and the termination of employment. 

 Furthermore, Tabitha Health Care Services will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship, safety, and/or health risk.  Please contact Tabitha Health Care Services Human Resources Department to request an accommodation.

 As a government contractor, the organization has adopted written Affirmative Action Plans for women and minorities, protected veterans and individuals with disabilities. These plans will be revised on an annual basis. Tabitha Health Care Services is committed to making a good-faith effort toward achieving the objectives of the Plans. Any employee who would like to review the Plans may do so by scheduling an appointment with the Human Resources Department during normal business hours.


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