TABITHA’S PURPOSE: We empower people to live joyfully, age gratefully.
POSITION SUMMARY:
The Patient Care Coordinator is responsible for supervising licensed and support field TEAMembers and directing program clinical services. Works with physicians, families, office and nursing TEAMembers to provide quality service. This position is responsible for maintaining clinical and supervisory records in compliance with state licensure, federal standards, and corporate policies. The PCC will also support the Hospice Admissions team by coordinating hospice services to potential hospice Seniors/residents/clients (hereinafter, “Seniors/clients), families, and new admissions to the program. The PCC position is responsible for providing a courteous working relationship with physicians, families, office and nursing TEAMembers to ensure the provision of quality service.
This position is vitally important to Tabitha’s ability to meet the goal of providing optimum care to Tabitha’s Seniors/clients. This TEAMember strives to uphold Tabitha’s LIVE2Care culture and actively embraces Tabitha’s Core Values. As a result, the TEAMember supports Tabitha goals related to dignity, respect, independence, competence, autonomy, personal comfort, safety and security of Seniors/clients. In addition, the TEAMember contributes to the success of Tabitha through ongoing collaboration with TEAMembers, management, volunteers and others in the organization.
ESSENTIAL FUNCTIONS:
Tabitha’s
Core Values
As a member of the Tabitha team,
I will…
CARE
…extend unwavering Christian compassion
CONNECT
…build relationships rooted in love, because love matters
CUSTOMER CENTRIC
…identify, clarify and anticipate needs to exceed expectations
COLLABORATE
…create an atmosphere of teamwork
CULTIVATE
…nurture an environment of innovation and growth
COURAGE
…demonstrate confidence, boldness and determination
COMMIT
…devote our time, talent and treasures
CELEBRATE
…recognize and encourage all accomplishments big and small
COMMUNICATION: Must be able to speak, read, write, and understand the English language as well as terminology and jargon specific to the job. Understands written and verbal instructions. Sufficient fluency to be able to train TEAMembers, explain complex problems to vendors, hold a conversation, conduct or participate in meetings, compose professional e-mails or other written communication, complete documentation requirements of the job and interact with management, vendors, state officials, TEAMembers, customers, vendors, volunteers and managers effectively. Ability to recognize and interpret non-verbal cues. Ability to respond calmly and clearly to emergencies and emotional situations. Able to communicate expectations with those he/she supervises, including the ability to conduct performance appraisals and establish performance improvement plans. Facilitates departmental meetings as needed to keep TEAMembers informed of business and department changes. Participates in or leads meetings related to complex topics such as budget, strategic concepts, and Tabitha goals.
WORKSITE CONDITIONS: Works indoors in a facility maintained by Tabitha that will typically be in good repair, clean, well ventilated and well lit. Work is frequently performed in a standard office setting. Occasionally works in Senior/client homes which will vary significantly as far as their state of repair. Occasional exposure to dust, tobacco smoke, pets, insects, vermin, heath/steam (in bathrooms), disinfectants, allergens, infectious waste, communicable diseases, bodily fluids, blood borne pathogens, cleaning products, and personal care products. Occasional driving between Hospice office and Senior/client homes. Occasional exposure to road hazards, extremes in temperature, sun, wind, snow, ice, rain, and various driving conditions which are subject to change without notice, unpaved roads, ice and snow covered sidewalks/steps/porches, houses that are too warm or too cold, houses that are not maintained in a sanitary condition, noise from Senior/client electronics, phones. Occasional exposure to hazardous chemicals. Frequent interaction with Seniors/clients, TEAMembers, visitors, representatives of government agencies, etc. under all conditions and circumstances. This will include exposure to Seniors/clients, family members and TEAMembers who may experience extremes in emotions. Seniors/clients, in particular, may become agitated and combative. Works under daily and hourly deadlines, requiring uninterrupted periods of intense activity. Frequent exposure to interruptions and changes in priorities. Works beyond normal scheduled hours and on weekends and holidays when assigned. Is subject to extended hours or callback during emergency conditions or based upon needs of the organization.
PHYSICAL REQUIREMENTS: Ability to gain access to the work area and then safely perform the duties of the job while utilizing standard and specialized equipment, including but not limited to the equipment described below. Ability to move about the work area. Ability to work at a computer for hours at a time. Ability to travel throughout Tabitha service areas. Frequent periods of intense activity, but rare need for physical strength or physical exertion. Must have the ability to spot errors or to sense when data output contains an error. Vision and hearing within normal limits (with or without correction). Must have unrestricted lift/push/pull ability and pass a 50 - pound physical exam demonstrating strength and agility prior to employment and at Tabitha’s discretion.
EQUIPMENT USAGE: Standard and specialized equipment including but not limited to gait belts, bedpans, urinals, wheelchairs, geri - chairs, commodes, shower chairs, blood pressure apparatus, thermometers (glass, electronic and tympanic), ambulation equipment (canes, walkers, crutches, etc.), whirlpool, scales (electronic and regular), oximeter, glucometer, Doppler, oxygen concentrator, mechanical lift devices, Clinitron bed, Aqua-K pad, braces, splints, side rails, heat lamp, humidifier, fan, telephone, computer, walkie talkie, electronic devices, and photocopier.
AGE REQUIREMENT: At least age 18.
EDUCATION: Successful completion of a Registered Nurse course of study. Bachelor’s degree in Nursing preferred.
EXPERIENCE: Background in both social services and medical areas preferred. Three years of experience in health care required. Experience with Medicare and Medicaid preferred. Experience with care of the terminally ill preferred.
CREDENTIALS: RN License in good standing as recorded on the Nebraska State Registry or other Nurse Compact state required. CPR required. License must be kept up to date at the expense of the TEAMember. CPR certification must be kept up to date at the expense of the
TEAMember. Valid Nebraska Driver’s license (unless otherwise allowed by law) and a good driving record required. Must possess auto insurance at or above Nebraska statutory requirements. Must meet Tabitha's vaccination requirements
STATEMENT OF EQUAL EMPLOYMENT OPPORTUNITY AND AFFIRMATIVE ACTION
Tabitha Health Care Services is an equal employment opportunity employer and does not discriminate in employment on the basis of race, religion, color, national origin, citizenship, creed, gender, sexual orientation, age, veteran status, mental or physical disability, genetic information, or any other characteristic protected by federal, state, or local law. This policy applies to all employment practices and decisions including recruitment, selection, hiring, training, transfer, promotion, compensation, benefits, and the termination of employment.
Furthermore, Tabitha Health Care Services will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship, safety, and/or health risk. Please contact Tabitha Health Care Services Human Resources Department to request an accommodation.
As a government contractor, the organization has adopted written Affirmative Action Plans for women and minorities, protected veterans and individuals with disabilities. These plans will be revised on an annual basis. Tabitha Health Care Services is committed to making a good-faith effort toward achieving the objectives of the Plans. Any employee who would like to review the Plans may do so by scheduling an appointment with the Human Resources Department during normal business hours.
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