Hospice Patient Care Coordinator/Clinical Manager (RN) - Full time - Grand Island

Location US-NE-Grand Island
Posted Date 3 weeks ago(5/19/2023 12:23 PM)
Regular Full-Time
Work Hours
Weekend Rotation
Hours Per Week


TABITHA’S PURPOSE:  We empower people to live joyfully, age gratefully.



The Patient Care Coordinator is responsible for supervising licensed and support field TEAMembers and directing program clinical services.  Works with physicians, families, office and nursing TEAMembers to provide quality service.  This position is responsible for maintaining clinical and supervisory records in compliance with state licensure, federal standards, and corporate policies.  The PCC will also support the Hospice Admissions team by coordinating hospice services to potential hospice Seniors/residents/clients (hereinafter, “Seniors/clients), families, and new admissions to the program.  The PCC position is responsible for providing a courteous working relationship with physicians, families, office and nursing TEAMembers to ensure the provision of quality service.

This position is vitally important to Tabitha’s ability to meet the goal of providing optimum care to Tabitha’s Seniors/clients.  This TEAMember strives to uphold Tabitha’s LIVE2Care culture and actively embraces Tabitha’s Core Values.  As a result, the TEAMember supports Tabitha goals related to dignity, respect, independence, competence, autonomy, personal comfort, safety and security of Seniors/clients.  In addition, the TEAMember contributes to the success of Tabitha through ongoing collaboration with TEAMembers, management, volunteers and others in the organization.



  1. Maintains current knowledge of the local, state, and Federal regulations and laws which apply and assures compliance.
  2. Coordinates overall clinical care and case coordination in assigned area.
  3. Ensures the timely and adequate delivery of Hospice services to Seniors/clients by utilizing the nursing process as appropriate.
  4. Maintains communication with departments at Tabitha and other community resources involved in providing nurses and aides.
  5. Assures that all clinical records are in compliance with state license, federal standards, and corporate policy.
  6. Maintains knowledge of staffing needs in assigned area and communicates needs to Administrator or designee.
  7. Interviews and hires TEAMembers based on staffing needs in conjunction with Assistant Administrator.
  8. Coordinates and provides orientation and competency testing according to agency policy to assigned TEAMembers.
  9. Identifies and conducts marketing activities for assigned area in collaboration with Administrator.
  10. Assesses Seniors/clients, their family members and environment for additional care needs and coordinates additional services as appropriate.
  11. Supervises TEAMembers as assigned in consultation with Administrator or designee.
  12. Serves as member of committees, carrying out responsibilities as assigned.
  13. Takes on call responsibilities as assigned.
  14. Assists in the development of agency goals. Develops, recommends, and administers agency policies and procedures. 
  15. Maintains knowledge of and adheres to established organizational and departmental policies and procedures.
  16. Participates in organizational and departmental goals and performance improvement activities.
  17. Performs as Hospice nurse when needed.
  18. Fosters and maintains an effective working relationship with TEAMembers, managers, vendors, and others who contribute to the success of Tabitha. Acts as a representative of Tabitha—being professional at all times.  This TEAMember identifies and studies problems and needs, develops solutions, and implements solutions to assist in providing outstanding service to each TEAMember and department at Tabitha.  Maintains courteous relationship with TEAMembers of management, direct reports, peers, TEAMembers of other departments and volunteers, providing leadership, support and assistance as needed to ensure achievement of departmental and corporate goals.  Volunteers to assist others and seeks opportunities to serve Tabitha. Ensures that all direct reports do so as well.
  19. Prioritizes work load to ensure that all essential functions are addressed effectively, making appropriate adjustments throughout each shift and each work week to meet changing and/or competing priorities when necessary. Utilizes strength and stamina to carry out all essential functions safely and effectively.
  20. Uses good judgement, discretion and integrity to review, research and resolve problems or complaints in area of expertise.
  21. Assures reports of all broken and malfunctioning equipment are made in a timely manner.
  22. Follows disaster plans and uses strength and agility during participation in preparedness drills and actual emergencies. Maintains a safe work environment.   Assures that all direct reports do so as well.
  23. Complies with HIPAA regulations regarding privacy by insuring that Protected Health Information (PHI) is safeguarded at all times. In addition, maintains a high level of confidentiality regarding any matter pertaining to any Tabitha Seniors/clients, as well as Tabitha TEAMembers and TEAMember records.  Takes steps to ensure that all direct reports do so as well. 
  24. Makes good decisions that contribute to the well-being of the Hospice department, the success of Tabitha TEAMembers, and the achievement of Tabitha objectives. Make decision regarding matters of importance, including decisions regarding complex issues that have been elevated by direct reports.
  25. Prepares for, participates in and/or conducts meetings, both on a departmental level and on a company level. Participates in and/or conducts educational in-services as well as formal and informal training sessions for TEAMembers. Ensures that all direct reports attend and participate in such meetings.
  26. Completes required training and in-services promptly. Attends and participates in continuing education programs designed to keep abreast of changes in the profession, as well as to maintain current license. Demonstrates understanding of the course content and implements training in daily activities. Takes steps to ensure that all direct reports do so as well.
  27. Is a role model for TEAMembers by maintaining an exemplary record of attendance and punctuality as defined by Tabitha’s policy pertaining to attendance and punctuality. Records all time worked accurately and consistently using the timekeeping method provided by Tabitha.  Ensures that all direct reports meet Tabitha standards in this area as well.
  28. Consistently uses strength, agility and good body mechanics when performing essential functions, develops, implement and follows appropriate safety and infection control policies and procedures of Tabitha and/or community and regulatory agencies. Ensures that all direct reports do so as well.
  29. Complies with Tabitha policies and procedures as published by Tabitha and which may be modified at Tabitha’s discretion. Contributes to quality assurance and performance improvement activities by identifying instances of non-compliance and taking appropriate action, including reporting violations of Tabitha policy or regulations as appropriate.  Ensures that all direct reports do so as well.
  30. Controls preventable TEAMember turnover related to supervisory responsibilities.
  31. Follows Tabitha protocol for submission of completed documentation as it pertains to TEAMember time records, performance evaluation, performance improvement, attendance records, etc. with particular attention to accuracy and timeliness.
  32. Carefully and consistently ensures that department protocol is followed regarding documentation pertaining to on-boarding, transfers and terminations. This includes completing TEAMember change forms promptly so that equipment can be issued, badges can be created, orientation can begin, and paychecks can be prepared.  Ensures that direct reports do so as well.     
  33. Behaves as a leader, fostering staff satisfaction through effective and consistent leadership. Establishes courteous relationships with TEAMembers, listens to staff concerns, takes appropriate action, communicates expectations, holds TEAMembers accountable, and manages consistently, identifying and removing barriers to TEAMember success.  Contributes to the success of Tabitha employees by coaching, developing, encouraging, nurturing, mentoring, challenging, and setting an example for direct reports.  This will include working with TEAMembers on correcting performance deficiencies, policy violations, or any other area of concern. 
  34. Responds appropriately to emergencies. Implements appropriate safety and disaster measures for the protection of Seniors/clients, visitors and TEAMembers. Ensures that all direct reports do so as well.
  35. Makes decisions regarding matters of importance. Acts with integrity and in the best interest of Tabitha. Business relationships are conducted in the best interest of Tabitha, free of gifts, cash inducements, gratuities, favors, or other perceived improper inducements.
  36. Willingly takes on additional duties and/or assignments, assisting with projects and responding to requests as assigned or as necessary.


Core Values
As a member of the Tabitha team,

I will…



…extend unwavering Christian compassion



…build relationships rooted in love, because love matters



…identify, clarify and anticipate needs to exceed expectations



…create an atmosphere of teamwork



…nurture an environment of innovation and growth



…demonstrate confidence, boldness and determination



…devote our time, talent and treasures



…recognize and encourage all accomplishments big and small


COMMUNICATION:  Must be able to speak, read, write, and understand the English language as well as terminology and jargon specific to the job. Understands written and verbal instructions. Sufficient fluency to be able to train TEAMembers, explain complex problems to vendors, hold a conversation, conduct or participate in meetings, compose professional e-mails or other written communication, complete documentation requirements of the job and interact with management, vendors, state officials, TEAMembers, customers, vendors, volunteers and managers effectively.  Ability to recognize and interpret non-verbal cues.  Ability to respond calmly and clearly to emergencies and emotional situations.  Able to communicate expectations with those he/she supervises, including the ability to conduct performance appraisals and establish performance improvement plans.  Facilitates departmental meetings as needed to keep TEAMembers informed of business and department changes.  Participates in or leads meetings related to complex topics such as budget, strategic concepts, and Tabitha goals. 

WORKSITE CONDITIONS: Works indoors in a facility maintained by Tabitha that will typically be in good repair, clean, well ventilated and well lit.  Work is frequently performed in a standard office setting.  Occasionally works in Senior/client homes which will vary significantly as far as their state of repair.  Occasional exposure to dust, tobacco smoke, pets, insects, vermin, heath/steam (in bathrooms), disinfectants, allergens, infectious waste, communicable diseases, bodily fluids, blood borne pathogens, cleaning products, and personal care products.  Occasional driving between Hospice office and Senior/client homes.  Occasional exposure to road hazards, extremes in temperature, sun, wind, snow, ice, rain, and various driving conditions which are subject to change without notice, unpaved roads, ice and snow covered sidewalks/steps/porches, houses that are too warm or too cold, houses that are not maintained in a sanitary condition, noise from Senior/client electronics, phones.  Occasional exposure to hazardous chemicals.  Frequent interaction with Seniors/clients, TEAMembers, visitors, representatives of government agencies, etc. under all conditions and circumstances.  This will include exposure to Seniors/clients, family members and TEAMembers who may experience extremes in emotions.  Seniors/clients, in particular, may become agitated and combative.  Works under daily and hourly deadlines, requiring uninterrupted periods of intense activity.   Frequent exposure to interruptions and changes in priorities.  Works beyond normal scheduled hours and on weekends and holidays when assigned.  Is subject to extended hours or callback during emergency conditions or based upon needs of the organization.

PHYSICAL REQUIREMENTS:  Ability to gain access to the work area and then safely perform the duties of the job while utilizing standard and specialized equipment, including but not limited to the equipment described below.  Ability to move about the work area.  Ability to work at a computer for hours at a time.  Ability to travel throughout Tabitha service areas.  Frequent periods of intense activity, but rare need for physical strength or physical exertion. Must have the ability to spot errors or to sense when data output contains an error.  Vision and hearing within normal limits (with or without correction).  Must have unrestricted lift/push/pull ability and pass a 50 - pound physical exam demonstrating strength and agility prior to employment and at Tabitha’s discretion.       

EQUIPMENT USAGE: Standard and specialized equipment including but not limited to gait belts, bedpans, urinals, wheelchairs, geri - chairs, commodes, shower chairs, blood pressure apparatus, thermometers (glass, electronic and tympanic), ambulation equipment (canes, walkers, crutches, etc.), whirlpool, scales (electronic and regular), oximeter,  glucometer, Doppler, oxygen concentrator, mechanical lift devices, Clinitron bed, Aqua-K pad, braces, splints, side rails, heat lamp, humidifier, fan, telephone, computer, walkie talkie, electronic devices, and photocopier.


AGE REQUIREMENT:     At least age 18.

EDUCATION:  Successful completion of a Registered Nurse course of study.  Bachelor’s degree in Nursing preferred.      

EXPERIENCE:  Background in both social services and medical areas preferred.  Three years of experience in health care required.  Experience with Medicare and Medicaid preferred.  Experience with care of the terminally ill preferred.

CREDENTIALS:  RN License in good standing as recorded on the Nebraska State Registry or other Nurse Compact state required.  CPR required.  License must be kept up to date at the expense of the TEAMember.  CPR certification must be kept up to date at the expense of the

TEAMember.  Valid Nebraska Driver’s license (unless otherwise allowed by law) and a good driving record required.  Must possess auto insurance at or above Nebraska statutory requirements. Must meet Tabitha's vaccination requirements


Tabitha Health Care Services is an equal employment opportunity employer and does not discriminate in employment on the basis of race, religion, color, national origin, citizenship, creed, gender, sexual orientation, age, veteran status, mental or physical disability, genetic information, or any other characteristic protected by federal, state, or local law.  This policy applies to all employment practices and decisions including recruitment, selection, hiring, training, transfer, promotion, compensation, benefits, and the termination of employment. 

 Furthermore, Tabitha Health Care Services will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship, safety, and/or health risk.  Please contact Tabitha Health Care Services Human Resources Department to request an accommodation.

 As a government contractor, the organization has adopted written Affirmative Action Plans for women and minorities, protected veterans and individuals with disabilities. These plans will be revised on an annual basis. Tabitha Health Care Services is committed to making a good-faith effort toward achieving the objectives of the Plans. Any employee who would like to review the Plans may do so by scheduling an appointment with the Human Resources Department during normal business hours.


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